We Are Woven Ltd

Customer Experience Outsourcing and Contact Centre Software for Businesses

Employees: 220 employees
Locations: 1 location

We Are Woven Ltd

Customer Experience Outsourcing and Contact Centre Software for Businesses

Employees: 220 employees
Locations: 1 location

About

We Are Woven is a UK-based business process outsourcer and customer service specialist. The company provides scalable contact centre outsourcing, 24/7 call answering, live chat handling, shared back-office operations, and proprietary cloud contact centre technology across retail, utilities, automotive, hospitality, and facilities management sectors.

Services

Customer Experience Management

Delivers scalable and on-demand customer service operations across voice, webchat, email, and social media channels. Supported by trained advisors and platform-neutral technology, the service proactively resolves complaints, improves brand engagement, and provides actionable customer journey insights for growing and enterprise brands.

Outsourced Call Answering Service

Provides 24/7 UK-based call handling and telephone answering to ensure businesses never miss customer enquiries or sales opportunities. Features natural, human-led call handling, message capture, call forwarding, and flexible scaling without the overheads of hiring internal contact centre staff.

Outsourced Customer Service

Offers end-to-end customer support outsourcing across omnichannel touchpoints including phone, email, live chat, and messaging. Delivers customisable core support packages with full GDPR compliance, intelligent IVR routing, and rapid human-led issue resolution to help internal teams focus on core growth.