Tolzo B.V.

Customer Contact Outsourcing for Dutch Businesses

Founded: Founded 2012
Locations: 1 location

Tolzo B.V.

Customer Contact Outsourcing for Dutch Businesses

Founded: Founded 2012
Locations: 1 location

About

Tolzo provides customer contact and business process outsourcing solutions, delivering omnichannel customer care, 24/7 support, backoffice administration, and outbound service calls from nearshore and offshore operations in Suriname to businesses in the Netherlands.

Services

Omnichannel Klantenservice

Delivers comprehensive customer care across telephone, email, live chat, WhatsApp, and social media channels. Supported by qualified professionals operating on client systems or modern CX platforms, providing continuous 24/7 availability and scalable support tailored to specific brand guidelines.

Backoffice

Provides structured administrative support, invoicing, time tracking, order processing, content management, data entry, and market research to streamline operational workflows and enable business scaling without overhead.

Outbound and Service Calls

Executes proactive outbound phone campaigns for marketing support, customer data verification and validation, customer retention initiatives, and follow-up service calls to enhance customer satisfaction and drive engagement.