SVL Business Solutions Limited

Contact Centre Solutions For Enterprise Organisations

Employees: 40 employees
Founded: Founded 1967
Locations: 1 location

SVL Business Solutions Limited

Contact Centre Solutions For Enterprise Organisations

Employees: 40 employees
Founded: Founded 1967
Locations: 1 location

About

SVL Business Solutions is a UK contact centre consultancy and systems provider delivering cloud contact centre (CCaaS), workforce engagement management (WEM), unified communications (UCaaS), and conversational AI implementations. Serving commercial enterprises and Blue Light emergency services, the company provides discovery, solution architecture, deployment, onboarding, and 24/7 managed support services.

Services

Contact Centre as a Service

Delivers cloud contact centre solutions with wrap-around support, consultative architecture design, and smooth legacy migration. The service helps organisations deploy omnichannel routing, improve agent engagement, enhance customer experience, and scale contact centre capacity cost-effectively across leading cloud platforms.

Workforce Engagement Management

Provides end-to-end WEM consultancy, implementation, onboarding, and ongoing support for contact centres. The service helps organisations optimise forecasting, agent scheduling, interaction recording, compliance auditing, and quality management through artificial intelligence and data-driven insights.

Unified Communications as a Service

Provides cloud-based integrated collaboration and omnichannel communication solutions through Microsoft Teams telephony integration. The service covers solution design, deployment, user onboarding, and 24/7 managed support to unify internal teams and customer communications seamlessly.