Interswitch B.V.

Customer Contact Outsourcing for Businesses

Founded: Founded 1980
Locations: 1 location

Interswitch B.V.

Customer Contact Outsourcing for Businesses

Founded: Founded 1980
Locations: 1 location

About

Interswitch is an outsourced customer contact and communication service provider based in Amsterdam, Netherlands. Operating 24/7 since 1980, the company delivers professional telephone answering, emergency fault reporting, email handling, SMS monitoring, and omnichannel support directly integrated into client CRM, ERP, and helpdesk systems.

Services

Customer Service Outsourcing

Complete customer support management where dedicated teams handle incoming inquiries across multiple channels in accordance with client tone of voice and workflows. The service integrates directly with internal CRM and helpdesk tools via API connections to maintain continuity, reduce internal staffing pressure, and ensure 24/7 availability.

Telephone Answering Service

Customized 24/7 telephone reception and call answering service that guarantees fast call handling within 30 seconds. Trained agents answer in the client's corporate identity, manage caller inquiries, route urgent calls, record callbacks, and log conversation notes directly into client management software.

Emergency Fault Reporting Service

Round-the-clock incident and fault reception service designed to evaluate and triage incoming emergency calls, repair requests, and technical issues. The service prioritizes urgency according to strict protocols, immediately dispatching on-duty technicians or escalating urgent matters while logging entries directly in client systems.