C
Connect Managed Services (UK) Limited
Customer Experience And Cloud Contact Centre Solutions For Mid-Market Enterprises
- Founded
- Founded 1990
- Locations
- 1 location
C
Connect Managed Services (UK) Limited
Customer Experience And Cloud Contact Centre Solutions For Mid-Market Enterprises
- Founded
- Founded 1990
- Locations
- 1 location
About
Connect Managed Services is a global customer experience specialist and digital transformation partner that modernises contact centre operations, network infrastructure, and customer journeys. The organisation designs, deploys, and manages vendor-independent CCaaS, unified communications, and AI automation solutions to drive measurable operational outcomes and reduce service costs.
Services
6Data-Driven Insights (DDI)
Converts complex, unstructured customer interaction data across voice, chat, and email into actionable intelligence using AI-driven analytics, intent and sub-intent classification, and sentiment analysis to identify operational friction and quantify cost-saving automation opportunities.
AI And Automation For Contact Centres
Identifies, prioritises, and validates practical AI and automation use cases with governance and human-in-the-loop oversight to automate repetitive workflows, enhance first contact resolution, assist frontline agents, and establish clear operational ROI across multi-channel environments.
Contact Centre Migration And Transition
Delivers complex cloud migrations and platform modernisation across contact centre, CRM, and workforce systems from on-premise setups to CCaaS platforms, using synthetic agent testing and journey mapping to ensure uninterrupted operations and fast time-to-value.
Quick Info
- Followers
- …
- Founded
- 1990
- Operating in
- United KingdomIndiaUnited StatesSouth Africa
- Company type
- Tech Company
- Website
Industries2
Solution Areas4
Audience
Target Industries
Not specified yet
Customer Segments
Not specified yet
Business Model
Locations1
HeadquarterHQ
Connect, 5th Floor, 90 Fenchurch Street, London, EC3M 4BY
References23
- 1.Alexforbes
- 2.Brittany Ferries
- 3.King Price
- 4.Leroy Merlin
- 5.Northumbrian Water Limited
Target Customer Brands
No target brands listed yet.
Recent activity
2Joined PitGrowth
Connect Managed Services (UK) Limited joined the platform
Sep 2026
Company founded
Connect Managed Services (UK) Limited was established
1990
Tags3
#CCaaS
#CXTransformation
#ManagedServices