Connect Managed Services (UK) Limited

Customer Experience And Cloud Contact Centre Solutions For Mid-Market Enterprises

Founded: Founded 1990
Locations: 1 location

Connect Managed Services (UK) Limited

Customer Experience And Cloud Contact Centre Solutions For Mid-Market Enterprises

Founded: Founded 1990
Locations: 1 location

About

Connect Managed Services is a global customer experience specialist and digital transformation partner that modernises contact centre operations, network infrastructure, and customer journeys. The organisation designs, deploys, and manages vendor-independent CCaaS, unified communications, and AI automation solutions to drive measurable operational outcomes and reduce service costs.

Services

Data-Driven Insights (DDI)

Converts complex, unstructured customer interaction data across voice, chat, and email into actionable intelligence using AI-driven analytics, intent and sub-intent classification, and sentiment analysis to identify operational friction and quantify cost-saving automation opportunities.

AI And Automation For Contact Centres

Identifies, prioritises, and validates practical AI and automation use cases with governance and human-in-the-loop oversight to automate repetitive workflows, enhance first contact resolution, assist frontline agents, and establish clear operational ROI across multi-channel environments.

Contact Centre Migration And Transition

Delivers complex cloud migrations and platform modernisation across contact centre, CRM, and workforce systems from on-premise setups to CCaaS platforms, using synthetic agent testing and journey mapping to ensure uninterrupted operations and fast time-to-value.