C
Charles Novacroft Direct Limited
Customer Experience Transformation and Smart Solutions for Public and Third Sectors
- Employees
- 150 employees
- Founded
- Founded 1998
- Locations
- 1 location
C
Charles Novacroft Direct Limited
Customer Experience Transformation and Smart Solutions for Public and Third Sectors
- Employees
- 150 employees
- Founded
- Founded 1998
- Locations
- 1 location
About
Novacroft is a customer experience transformation, smart technology, and software solution provider that supports organizations across central and local government, charity, education, healthcare, and transport sectors with contact centre operations, admissions outsourcing, process optimization, and digital tools.
Services
4Customer Experience Transformation
Delivers an omni-channel cloud customer contact centre solution operating 365 days a year with inbound and outbound calling, interactive voice response, behaviour analytics, and workforce management to streamline operations and enhance end-user engagement for public and private organizations.
Admissions Services
Provides outsourced university admissions support, recruitment management, and applicant support interviews handled by experienced subject-matter advisors to reduce institutional resourcing pressures and lower student recruitment costs by 10 to 25 percent.
Patient Communication Services
Supplies NHS Trusts and healthcare providers with specialized patient and citizen communication workflows, remote customer contact center management, intelligent interactive voice response, webchat, SMS, and reporting dashboards to reduce appointment backlogs and staff stress.
Products
2UI
Ucando-it
Ucando-it is an employee reward, recognition, and wellbeing platform that incentivizes staff to complete weekly fitness goals, volunteer, and participate in workplace initiatives while giving administrators real-time analytics to track engagement and health outcomes.
InNovator
InNovator is a proprietary web-based data management and software framework composed of modular tools that enable rapid deployment of custom back-office applications, online eligibility verification, and data workflows.
Quick Info
- Followers
- …
- Employees
- 150
- Founded
- 1998
- Operating in
- United Kingdom
- Company type
- Tech Company
- Website
Highlights
Women Founded
Founded by women
Solution Areas5
Sub Industries5
Audience
Target Industries
Not specified yet
Customer Segments
Not specified yet
Business Model
Locations1
HeadquarterHQ
Catherine House, Harborough Road, Brixworth, Northamptonshire NN6 9BX
References8
- 1.Transport for London
- 2.University of Bradford
- 3.Hertfordshire County Council
- 4.West Yorkshire Combined Authority
- 5.NHS Shared Business Services
Target Customer Brands
No target brands listed yet.
Recent activity
2Sep 2026
1998
Tags3
#customerexperience
#bpo
#smarttechnology