Delivers end-to-end consulting, architecture, and deployment services to transition legacy contact centres onto the Amazon Connect cloud platform. Services encompass discovery, solution design, custom contact flow and IVR configuration, agent call control panel implementation, and ongoing managed support to reduce handling times and improve operational reliability.

Integrates Amazon Connect directly into Salesforce Service Cloud to deliver an integrated telephony experience. Provides embedded soft-client capabilities, CRM screen pop-ups, dynamic routing based on CRM data, real-time analytics, and automated workflows designed to boost agent productivity and lower handle times.

Designs and develops natural language voice and chatbots powered by AWS AI services such as Amazon Lex and Contact Lens. Delivers automated self-service experiences, sentiment analysis, speech transcription, and secure PCI DSS-compliant payment flows via partner integrations.